Get Advice

Get Advice

How to get free, impartial and confidential advice

If you need advice, information or guidance, Moray Citizens Advice Bureau is here for you.

Visit the Citizens Advice website or the Money Map Tool for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.

Advice in Person

For more complex issues or ongoing problems, you should visit us so we can discuss your situation in person.  An appointment is only required (or available) for the following issues:

  • Disability Benefit Applications
  • Disability Benefit Appeals
  • If you have received formal eviction paperwork.
  • Or you wish to book an appointment at one of our Outreach services in Buckie, Keith, Forres, Dufftown or Tomintoul.


To book an appointment or if you are uncertain if you require an appointment, please contact 01343 555163 to clarify this but please note we cannot provide advice on this number.

Our drop in sessions in our Elgin Office (at 6 Moss Street) run mornings only on Mondays and Fridays from 9:30am to 12:30pm.  On Tuesday, Wednesday and Thursdays we are open from 9:30am to 3:30pm.  Please note drop in session are offered on a first come basis and waits for advisers can be lengthy.

Please be aware that an advice session can be lengthy so please ensure that you leave sufficient time (at least an hour) for our advisers to provide advice.

We do not have any further local or public holidays planned until our Christmas/New Year closure.  Dates for this will be published later in the year.

If you are seeking assistance to start a new Universal Credit claim please contact the Help to Claim service on 0800 023 2581 or via webchat.  This service is currently telephone and webchat only and cannot be provided in our office.

Phone us

Give us a call to get advice on any issues or problems you’re facing, or to arrange an appointment at the bureau.

We can help with relatively simple issues over the phone, particularly if you’re looking for a quick answer to something straight-forward.

Email us

Send us an email with information about the issue you’re having and what type of advice you would like. Email is a useful way to contact us if you don't need an answer urgently. We’ll aim to get back to you within 5-10 business days. Please note that Moray CAB do not provide an email advice service. .


Visit the Citizens Advice Website for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.