Help to Claim

Help to Claim

Do you need help with a Universal Credit claim?    

If you are thinking about claiming Universal Credit for the first time, we can help. Our trained advisers can guide you through the process, whether you're looking for answers to quick questions or step-by-step support to make your claim.

Universal Credit is a government benefit payment designed to help with living costs. It's paid monthly (or twice a month for some people in Scotland), and it can be paid to people on a low income or who are out of work.

Universal Credit replaces: Housing Benefit; income-related Employment and Support Allowance (ESA); income-based Jobseeker's Allowance (JSA); Child Tax Credit; Working Tax Credit; and Income Support. There are several stages involved in claiming Universal Credit, and it should be claimed online (


How can you access the service?

The Help to Claim service is delivered by a national helpline and can be accessed over the phone, online through webchat and online through on our advice pages - to allow you to access support in the way that’s right for you.

You might be sign-posted or referred to the service by the Jobcentre or other support agencies, or you can self-refer.  Whatever route in, you can access the service in a way that suits you so you can get support you need.


What support can Help to Claim provide?

However you access the service, we’ll start by checking your eligibility for universal credit and assessing your individual needs.

Our specialist advisors can support you to make your initial Universal Credit claim right through to when you receive your first payment. This might include help with:

  • Quick questions - answering queries as you make your own claim, or helping you understand what universal credit might mean for you
  • Support to submit your claim - setting up an email address and your universal credit account, and working through claim ‘to-dos’
  • Evidence checking - making sure you are providing the correct evidence to the Jobcentre and helping you verify your identity
  • Support to first payment - preparing for the practicalities of receiving one monthly payment, helping you apply for additional financial support and preparing for work coach appointments


Do you need access to longer term support and help?

Help to Claim can supports you to make your initial Universal Credit claim.  We can also support you with other issues within the Citizens Advice network or through other organisations. So please get in touch with Moray Citizens Advice Bureau if you need further assistance.