Contact Options (Updated)

Contact Options (Updated)

25th October 2022

We are continuing to offer face to face sessions during weekday mornings.  These sessions will run on a drop-in basis from 9:30am to 12:30pm Monday to Friday.  These will be allocated on a first come basis and adviser availability is limited.

Limited face to face sessions may be available on Tuesday, Wednesday and Thursday afternoons from 12:30pm to 3:30pm.  These sessions are dependent on volunteer availability and availability cannot be guaranteed at current.

Our advice line (01343 550088) will also be open during morning sessions when volunteer capacity allows.

Please contact our admin line (01343 555163) to arrange an appointment if:

  • you require assistance to complete a disability benefit form or appeal.
  • you have received paperwork relating to eviction.
  • You wish to arrange an Outreach appointment.

Please see the Outreach news article for current information on our Outreach sessions.

Should you require assistance making a new Universal Credit claim (up to your first payment) please contact the Help to Claim service on 0800 023 2581.  Please note that this assistance is only available by telephone orwebchat and cannot be provided face to face.

The Money Talk Team website includes links to a variety of online self-help tools including our Money Map tool and our public advice pages.

Finally if you are in crisis or experiencing a genuine emergency situation and unable to contact us via one of the above methods you can contact our session supervisors on 01343 559004 or 01343 559002 to discuss what support the bureau can offer and how best to access this.  Please do not contact these numbers for non-emergency issues.